Falcon Pest Control — Program Proposal

A note before the numbers

Marna and I walked your property together. What I found is straightforward to fix — but I want you to see it before you see any numbers, because the photos explain both the problem and the price better than I can in words.

Your stations are sitting empty of bait, or holding nothing but stale, unpalatable blocks — and that alone is doing more damage than it looks like. I'll show you exactly why in the next two photos. Everything here is month-to-month: no setup fee, no minimum term, cancel on 30 days' notice. If anything reads off, tell me before you sign and I'll make it right.

Trent Frazer

Board-Certified Entomologist · BCE #B3413

§1 · Where you are today

The stations aren't
controlling rodents.
They're breeding spiders.

Aerial view of Towne Storage, Riverton — Towne Storage · Riverton, UT
Two long rows of buildings — roughly 24 in all — bordered by open agricultural fields. That field line is a constant source of rodent and spider pressure, and it's why the program is built around a full perimeter station line.

This was the second station I opened on your property. It tells the whole story.

Open bait station packed with leaf litter and degraded bait — North row · station opened on inspection
Packed with dead leaf litter and stale, unpalatable bait blocks degrading in place. A station in this condition isn't feeding rodents — it's a dry, sheltered cavity that protects them, and it's ideal harborage for spiders.

Closed bait station sitting in leaf debris and gravel — Same neglect, station after station
Debris drifted in around the base, webbing across the lid — this one plainly hasn't been opened to service. The bait inside has no value as control.

You don't have a rodent problem and a separate spider problem. The large black widows your team is finding inside the units aren't a coincidence — an unmaintained bait station is one of the best black widow harborages on a property: dark, dry, protected, and undisturbed. The neglected stations are actively driving the spiders. Fix the stations and the widow population collapses — that's the program.

There's also an active gopher problem along the grounds, and a sand wasp colony I identified in the southeast corner — I'll come back to that one, because it's a good example of how I'd rather save you money than bill you.

See it for yourself

The widow harborage I'm describing — straight off your property:

Black widow · filmed on your property

What Falcon does on day one

All stations pulled, replaced, and re-set with fresh bait — free of debris and degraded blocks.
Each station is photographed, numbered, and GPS-tagged, so there's a dated record of its exact condition and location from the first visit forward.
A full black widow treatment goes down across the property perimeter and unit fronts to knock the population back.
We remove your old company's stations at no charge if they don't want them back — one less thing for you to coordinate.

§2 · The program

One program. One rate.
Service that follows the data.

The program runs at one flat rate, and it covers both problems this property actually has: the rodent pressure coming off the fields, and the black widow population the neglected stations have been breeding. Right now your stations tell us nothing — so the first job is to establish a real baseline. From there the treatment plan is dynamic: what gets treated, where, and how hard flexes with what the stations and the data show. Designing that response is my job as the entomologist. The rate stays flat; the science is what moves.

Rodent + Black Widow Program

$225/mo

One flat monthly rate. Full property, every visit documented.

Every exterior station serviced, read, and logged as a measuring instrument — fresh bait, clean housings, real data.
Black widow remediation included — a hard initial knockdown, then sustained control as part of the program. No separate line item.
Accessible paper wasp and mud dauber nests cleared during regular service at no extra charge.
Falcon Community Command portal — every visit photographed, GPS-tagged, and exportable.
BCE-designed treatment plan, adjusted as the data comes in.

"Why one flat rate?"

Because the variable on this property isn't the bill — it's the biology. The treatment plan flexes with what the stations show; the invoice doesn't. Every decision is logged in your portal the day it happens and summarized in your quarterly BCE report, so you can watch the program earn the rate in real time.

Carve-outs, billed separately on approval: yellow jackets, bald-faced hornets, and any wasp nesting inside a wall void, crack, or other concealed space that can't be reached from an exposed surface. Accessible paper wasps and mud daubers are handled inside the regular service.

Gopher Control

Handled as separate jobs, not part of the monthly program — the work ends when the animals are cleared.

Initial assessment & treatment $295, follow-ups $125 each.*

*Larger jobs may require different pricing — confirmed with you before any work begins.

Active gopher mounds across the front lawn — Front lawn · active gopher mounds
Bare soil mounds across the lawn are surface signs of an active tunnel system feeding on the turf roots below.

The difference you can't buy elsewhere

When you hire Falcon,
you hire an entomologist.

Here's a real example — it happened on your property, the day I walked it.

Sand wasp photographed on the property — Southeast corner · identified on-site
A sand wasp — solitary, non-aggressive, and actually beneficial. Not a colony-builder, not a yellow jacket. The kind of find that's easy to panic over and bill for.

In the southeast corner I found a sand wasp colony. With a traditional company, that's a phone call, a dispatched technician, and a line item — you pay for a truck to roll out and spray.

Instead, I showed the Assistant Manager what they were, explained that they're harmless and self-resolving, and walked him through how he could knock them down himself with a can of wasp spray and a hose. No billed visit. No truck. No charge.

That's what a credential one phone call away actually buys you. When something shows up between services, you call me — and a lot of the time I can tell your team how to handle it on their own instead of sending an invoice. No other pest control company is built to do that, because their model depends on the truck rolling out.

Sand wasp · filmed on your property

Falcon Community Command

You will never have to
take my word for it.

Every Falcon program includes your own portal. It's how the transparency stops being a promise and becomes something you can open on your phone.

Every visit, every station is photographed with GPS coordinates and a timestamp. You click a building, then a station, and you see exactly what it looked like — current and historical — with the bait consumption tracked over time as charts and trends. And when an inspection or audit comes up and someone needs the full service record, that's one click to export. That's the question Marna raised on the walk, and it's built in.

Your dashboard — property status, pressure, and activity at a glance.Illustrative of your reporting

Community Command station detail with placement photos

Open any station — its placement photos, GPS coordinates, and every inspection on record.Illustrative of your reporting

Community Command activity and consumption trends

Activity and consumption trends over time — the program's trajectory, exportable for any audit.Illustrative of your reporting

These views are from the live Falcon Community Command platform. Your portal is provisioned at signing and populates with Towne Storage's own photos and data starting at your first service visit.

Credential

Board-Certified Entomologist

When you contract Falcon Pest Control, the IPM protocol on your property is personally specified, supervised, and quality-audited by a Board-Certified Entomologist. This is the technical-leadership tier in the pest management industry — the same tier specified in stadium contracts, food-processing audit work, and government IPM programs.

Certification	Board-Certified Entomologist (BCE) #B3413
Issuing Body	Entomological Society of America (ESA) — the U.S. authority on entomological credentialing
Specialty	General Entomology
Active Population	~440 active BCEs in the U.S. — less than 0.1% of practicing pest control professionals
Utah Standing	Trent Frazer is one of four practicing BCEs in Utah, and the only one in independent private practice.
Education	MS Entomology, University of Florida (2015)
Industry Experience	21+ years; former VP Operations and Senior Director of Quality Assurance at a nationwide pest control company — responsible for QA across 80+ operations centers serving 640,000+ customers
Recertification	3-year cycle ending 2027 — 24 CEU minimum, currently on track

What this means for your property

The protocol design for Towne Storage is BCE-authored. The technicians who execute the work follow that protocol exactly — every station placement decision, every chemistry rotation, every wasp scouting interval is specified in writing and audited monthly. You are not contracting a pest control service vendor that happens to have a credential. You are contracting a credentialed protocol that includes service execution.

Every page of this proposal carries the BCE #B3413 seal. The signature converts 'pest service' into 'credentialed program design.'

UDAF Commercial Applicator License #4001-16378 (Structural, WDO, Lawn & Ornamental, Vertebrate) · UDAF Commercial Business License #4000-000021793 · Insured: Kinsale GL + CPL + Excess ($4M tower), Lloyd's Syndicate 609 E&O · Certificate of Insurance on request.

The bottom line

So here is what this program is priced to deliver. The one you have now is putting black widows into the units your tenants trust you with, and failing to hold back the rodents that a property ringed by open fields will always attract. This program is built to do the opposite — to drive the widow population down and hold it there, and to give Towne Storage rodent control that finally holds the line.

The result I'm pricing for is the only one that matters: a tenant rolls up their door and finds their belongings exactly as they left them — no widow on the box, no gnaw marks from the mice and rats a bargain contract was never staffed to stop. Right now, you're paying for the opposite of that, every month. This program is designed to bring that phase to an end.

§3 · Beyond Riverton

One partner for the
full Towne footprint.

West Riverton is the front door, not the finish line. Falcon has mapped the Towne portfolio across Utah, and we are staffed to take on the serviceable footprint now — the same BCE-designed program, the same portal, the same documentation standard at every property.

Serviceable now Ownership in transition — to confirm On the 12-month plan Schematic — not to scale

Serviceable today — ready for walkthroughs

This proposal Towne Storage West Riverton

1 · West Riverton

12367 S 4000 W (Pasture Rd), Riverton

Tier 1 · Salt Lake Valley

Towne Storage Urban Edge, Salt Lake City

2 · Urban Edge

350 W Aspen Ave, Salt Lake City

Tier 1 · Salt Lake Valley

Granary Storage, 900 South, Salt Lake City

3 · 900 South — Granary

278 W 900 S, Salt Lake City

Tier 1 · Salt Lake Valley

4 · Daniels Rd

1670 S Daniels Rd, Heber City

Tier 3 · Wasatch Back

5 · Woods Cross

50 E Pacific Ave, North Salt Lake

Tier 4 · Northern Wasatch Front

Ownership in transition — final roster to be confirmed with corporate

6 · State Street324 S State St, Salt Lake City

7 · Colt Plaza2938 S Glen Eagle Dr, West Valley City

8 · Vineyard1641 W 1200 N, Orem

On the 12-month Liability Shield plan: West Haven · Logan · St. George · Las Vegas — brought under the same program, portal, and documentation standard as the rollout reaches them.

Every facility starts exactly the way West Riverton did: a BCE walkthrough, photographed findings, and a program built to the property — one standard, one portal, one entomologist accountable for all of it.

Contract terms

Plain terms. No surprises.

Term

Month-to-month. No minimum term, no long-term contract.

Cancellation

Cancel any time with 30 days' written notice. No early-termination fee.

Setup

No setup fee. Initial placement of all stations is included.

Billing

Rodent + black widow program billed monthly. Gopher work billed per visit as scheduled.

Warranty

On-program reservice within two business days for covered pests at no additional charge. This is a service commitment, not a guarantee of zero pests.

Carve-outs

Yellow jackets, bald-faced hornets, and concealed/void-nesting wasps; German cockroach; bed bugs. Each assessed and quoted separately on discovery.

Notice & records

7-day pre-application notice per UDAF R68-7-16(4); application records retained 2+ years per R68-7-12. Control language follows R68-7-20 — we commit to documented control, not absolute eradication.

Governing law

State of Utah.

Station Ownership, Replacement, and Damage

All bait stations, interior monitoring devices, and station hardware deployed at Towne Storage remain the property of Falcon Pest Control throughout the term of this Agreement and may be removed by Falcon upon contract termination.

Falcon will absorb the cost of station replacement at no charge to Towne Storage for the following causes: (a) wear, tear, and age-related degradation of station hardware; (b) damage caused by Falcon service personnel; (c) manufacturer defect; and (d) severe weather, flood, fire, or other acts of God, subject to good-faith negotiation for catastrophic events per the Force Majeure provision below.

Towne Storage will be billed at the published replacement rates below for station replacement required by the following causes: (a) theft, vandalism, or destruction by residents, guests, invitees, or any non-Falcon party; (b) damage by Towne Storage-contracted third-party vendors, including but not limited to landscaping, snow removal, pressure washing, HVAC, painting, or other contractors performing work on the property; (c) vehicle damage in loading docks, parking interfaces, or other vehicular zones; (d) unauthorized removal, relocation, or modification by Towne Storage personnel; and (e) disposal of Falcon stations in Towne Storage waste streams.

Interior multi-catch station $25 Exterior bait station $35 Dedicated-trip dispatch fee $25

Goodwill Provision. Falcon will absorb the first station replacement of any cause at no charge to Towne Storage during the first twelve (12) calendar months of service. The provision applies once across all station types. From month thirteen (13) forward, the full framework above applies to every incident.

Documentation. Falcon photographs every station with GPS coordinates and timestamp at every scheduled visit and logs the record in the Falcon Community Command portal. Towne Storage retains read access to the full station archive throughout the engagement. Replacement billing references the portal incident record as the contractual source of truth.

Force Majeure. Damage caused by severe weather, flooding, fire, earthquake, civil disturbance, or other catastrophic event is handled mutually in good faith. Neither party bears automatic obligation for stations damaged in such events; replacement scope and timeline will be negotiated case-by-case.

A pest program
built by an entomologist —
for Towne Storage.

Prepared by

Prepared for